We usually get a lot of queries through phone and email requesting us to provide information about our blinds. We love to help you out with them, and would like to go one step further to provide some answers and clarifications to you before you pick the phone to call us. However if you are still unhappy with the information available, we will be more than happy to help you with our queries.
If you find the question you are looking to ask us, please click on the questions to see our responses in that regard.
Some frequently asked questions and more
Where are the fabrics for the blinds manufactured ?
We have a universal sourcing policy to ensure that we provide you with the best possible products. Most of our fabrics are sourced from the European Union, specifically Germany. The fabrics are manufactured and exported from Germany before they reach our factory, where we check them again for consistency and quality before manufacturing the custom blinds for our needs.
We also have some other fabrics that are currently manufactured only in China and Korea, and these fabrics are unique as they are brilliantly designed. For all the people skeptical about the quality of the products coming in from the far east, we assure you that we have gone through a very strict sourcing policy to ensure that the blinds are of the greatest quality and provide a very high value for money.
Are the shades available on the website the only ones you have ?
This is the question we are proud to say no, the samples and designs sampled on the website are only to give you, our customer an idea of what these blinds might look like. We would love for you to see the entire range in a physical environment as we understand that these blinds will decorate the most personal of your spaces and you would need the satisfaction of seeing them in person before you make a decision about them.
We also have shade cards, and shade samples available on our product brochure which would be available with all our dealers and distributors. This shade card again is not the finite list as our sourcing team are constantly in search of fabrics that will “wow” you.
Are the products sourced from Europe expensive ?
Fabrics from Asia and Europe that we have picked provide you with the best value for money. The plain and simple fact is that they end up saving more money with the energy savings due to the insulation they provide making them a money saver rather than an expense.
Do the blinds from Serial provide Insulation ?
One of the most intelligent questions usually asked by our customers is how much insulation is provided by the blinds. We have taken time with our R&D department to conduct specific tests to show that the blinds provide insulation from heat, especially the blackout blinds from the classic and sunscreen series more than the designer and kids series.
This insulation helps with not only with insulation of heat but another usage is the reduction of the Air Conditioning needs of your home, making it a green product and reduce the electricity bill along with your carbon footprint.